Privacy Policy
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to studio@bonhamandbonham.com.
Who are we?
We’re Bonham and Bonham, our family business has been designing stunning interiors and making the highest quality cabinetry and joinery products since 1948. Bonham & Bonham is a division of Berkeley Group Ltd.
How do we collect your information?
We obtain information about you when you use our website, for example, when you contact us about products and services, place an order or if you register to receive one of our newsletters. Business to Business: We sometimes collect information hosted in the public domain (e.g. from Google Business listings, business contact pages, social networks or third party data collectors) to contact you regarding our products and services – which we deem to be of legitimate interest to you and your business. For more information please contact studio@bonhamandbonham.com. We do not store your contact information unless you agree over the phone or via email to us keeping in touch.
What kind of information do we collect from you?
The personal information we collect might include your name, telephone number, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
– To carry out our obligations arising from any contracts entered into by you and us
– Notify you of changes to our services – Send you communications which you have requested and that may be of interest to you. These may include information or marketing communications regarding or services
– Process a grant or job application. We review our retention periods for personal information on a regular basis.
We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, subcontractors, couriers and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Bonham & Bonham network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality products. When you enquire about or purchase one or more of these products it may be necessary to involve the relevant third party product provider. We may have to use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy. When you are using our secure online checkout page, your order is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Your choices
You have a choice about whether or not you wish to receive information from us. Should you wish to request that we do not contact you please either send an email to studio@bonhamandbonham.com. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent via email, in writing or over the phone.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: studio@bonhamandbonham.com. You have the legal right to ask for a copy of the information Bonham & Bonham hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
Like many other websites, the Bonham and Bonham website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
17 and under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information or attempting to purchase any of our products.
Cookie Policy
Cookies are small text files, which are stored on your computer or mobile device. They are designed to hold a modest amount of data specific to you and our website. This allows us to deliver a page tailored to you, or the page itself can contain some script which is able to carry information from one visit to the website (or related site) to the next. Most websites contain cookies; they do not harm your computer or mobile device. Cookies need to be enabled in order to make the most out of our site, or to purchase anything online.
We do not store sensitive personal information, but by enabling cookies, it will help you to stay signed in to your account, and allows you to continue shopping, after you have added items to your basket. To check whether your browser is configured to allow cookies, visit the Cookie checker. This page will attempt to create a cookie and report on whether or not it succeeded. For information on how to enable or disable cookies, click here. For information on how to delete cookies click here. If you’d like to opt out, please go to www.networkadvertising.org, or to learn more about current legislation on Internet cookies, click here. (Please be advised, we cannot be responsible for the content of external websites).
First party cookies
First party cookies are set by the website, you are visiting and they can only be read by that site.
Third party cookies
Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third-party analytics company who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example YouTube or Twitter, and these sites may set their own cookies. Some websites might use a third-party advertising network to deliver targeted advertising on their website. These may also have the capability to track your browsing across different sites. It is important to note that advertising cookies are not set for visitors to www.bonhamandbonham.com
Session cookies
Session Cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed.
Persistent cookies
This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.
Flash cookies
Many websites use Adobe Flash Player to deliver video and game content to their users. Adobe utilise their own cookies, which are not manageable through your browser settings but are used by the Flash Player for similar purposes, such as storing preferences or tracking users. Below is a list of the cookies on www.bonhamandbonham.com and details on how we use them.
Analytics
These cookies show us how you found our website and enable the function of Google Analytics which allows us to analyse visitor statistics such as visits, browser usage, shopping times and response to marketing activity. This helps us to improve our website and your shopping experience.
Compatibility cookies
These cookies determine whether your browser supports features on our website.
Session ID cookies
This cookie allows us to respond to actions such as ‘add to basket’ – Necessary for the website to function.
Cookies that recognise users
These cookies help us to identify you and provides security when you’re using our website.
JSE
This cookie is used to remember if Javascript is enabled on your browser, which allows you to view videos and dynamic content on our website.
Made to measure cookies
These cookies are used to store details of your customised order, for example, colour, materials and finishes,
Review of this policy
We keep this Policy under regular review. This Policy was last updated in February 2023.