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all things beautiful since 1948

4 WEEK DELIVERY Bespoke &
Standard Sofas
4-6 WEEK DELIVERY Bespoke Joinery &
Cabinetry

Privacy Policy

At Bonham and Bonham, we’re dedicated to respecting and protecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to studio@bonhamandbonham.com or in writing to Bonham and Bonham, 27 Marryat Square, Wyfold Road, London SW6 6UA. Alternatively, you can telephone +44 2077 366633.

Who are we?

We’re Bonham and Bonham, Furniture Manufacturers, Master Upholsterers & Cabinet Makers, our company number 10708002. Our registered address is Bonham and Bonham, 27 Marryat Square, Wyfold Road, London SW6 6UA.

How do we collect your information?

We obtain information about you when you use our website, for example, when you contact us about products and services, place an order or if you register to receive one of our newsletters. Business to Business: We sometimes collect information hosted in the public domain (e.g. from Google Business listings, business contact pages, social networks or third party data collectors) to contact you regarding our products and services – which we deem to be of legitimate interest to you and your business. For more information please contact studio@bonhamandbonham.com. We do not store your contact information unless you agree over the phone or via email to us keeping in touch.

What kind of information do we collect from you?

The personal information we collect might include your name, telephone number, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to: – Process orders that you have submitted – To carry out our obligations arising from any contracts entered into by you and us – Dealing with entries into a competition – Seek your views or comments on the services we provide – Notify you of changes to our services – Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, new products, sales, promotions of our goods and services – Process a grant or job application. We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, subcontractors, couriers and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process orders and deliveries). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Bonham and Bonham network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality products. When you enquire about or purchase one or more of these products it may be necessary to involve the relevant third party product provider. We may have to use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy. When you are using our secure online checkout page, your order is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can click ‘unsubscribe’ at the bottom of our marketing emails, or request that we stop contacting you via email to studio@bonhamandbonham.com or in writing to Bonham and Bonham, 27 Marryat Square, Wyfold Road, London SW6 6UA. Alternatively, you can telephone +44 2077 366633. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent via email, in writing or over the phone. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted via email, in writing or over the phone. You can change your marketing preferences at any time by contacting us by email: studio@bonhamandbonham.com in writing to Bonham and Bonham, 27 Marryat Square, Wyfold Road, London SW6 6UA. Alternatively, you can telephone +44 2077 366633.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: studio@bonhamandbonham.com, or write to us at: Bonham and Bonham, 27 Marryat Square, Wyfold Road, London SW6 6UA. Alternatively, you can telephone +44 2077 366633. You have the right to ask for a copy of the information Bonham and Bonham hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, the Bonham and Bonham website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

17 and under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information or attempting to purchase any of our products.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Cookie Policy

Cookies are small text files, which are stored on your computer or mobile device. They are designed to hold a modest amount of data specific to you and our website. This allows us to deliver a page tailored to you, or the page itself can contain some script which is able to carry information from one visit to the website (or related site) to the next. Most websites contain cookies; they do not harm your computer or mobile device. Cookies need to be enabled in order to make the most out of our site, or to purchase anything online.

We do not store sensitive personal information, but by enabling cookies, it will help you to stay signed in to your account, and allows you to continue shopping, after you have added items to your basket. To check whether your browser is configured to allow cookies, visit the Cookie checker. This page will attempt to create a cookie and report on whether or not it succeeded. For information on how to enable or disable cookies, click here. For information on how to delete cookies click here. If you’d like to opt out, please go to www.networkadvertising.org, or to learn more about current legislation on Internet cookies, click here. (Please be advised, we cannot be responsible for the content of external websites).

First party cookies

First party cookies are set by the website, you are visiting and they can only be read by that site.

Third party cookies

Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third-party analytics company who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example YouTube or Twitter, and these sites may set their own cookies. Some websites might use a third-party advertising network to deliver targeted advertising on their website. These may also have the capability to track your browsing across different sites. It is important to note that advertising cookies are not set for visitors to www.bonhamandbonham.com

Session cookies

Session Cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed.

Persistent cookies

This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.

Flash cookies

Many websites use Adobe Flash Player to deliver video and game content to their users. Adobe utilise their own cookies, which are not manageable through your browser settings but are used by the Flash Player for similar purposes, such as storing preferences or tracking users. Below is a list of the cookies on www.Bonhamandbonham.com and details on how we use them.

Analytics

These cookies show us how you found our website and enable the function of Google Analytics which allows us to analyse visitor statistics such as visits, browser usage, shopping times and response to marketing activity. This helps us to improve our website and your shopping experience.

Compatibility cookies

These cookies determine whether your browser supports features on our website.

Session ID cookies

This cookie allows us to respond to actions such as ‘add to basket’ – Necessary for the website to function.

Cookies that recognise users

These cookies help us to identify you and provides security when you’re using our website.

JSE

This cookie is used to remember if Javascript is enabled on your browser, which allows you to view videos and dynamic content on our website.

Made to measure cookies

These cookies are used to store details of your customised order, for example, colour, materials and finishes,

Third party cookies

__utma – issued by Google Analytics for analytics purposes __utmb – issued by Google Analytics for analytics purposes __utmc – issued by Google Analytics for analytics purposes __utmz – issued by Google Analytics for analytics purposes WRUID – issued by ClickTale for analytics purposes

Review of this policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

Privacy Policy

At Bonham and Bonham, we’re dedicated to respecting and protecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to studio@bonhamandbonham.com or in writing to Bonham and Bonham, 27 Marryat Square, Wyfold Road, London SW6 6UA. Alternatively, you can telephone +44 2077 366633.

Who are we?

We’re Bonham and Bonham, Furniture Manufacturers, Master Upholsterers & Cabinet Makers, our company number 10708002. Our registered address is Bonham and Bonham, 27 Marryat Square, Wyfold Road, London SW6 6UA.

How do we collect your information?

We obtain information about you when you use our website, for example, when you contact us about products and services, place an order or if you register to receive one of our newsletters. Business to Business: We sometimes collect information hosted in the public domain (e.g. from Google Business listings, business contact pages, social networks or third party data collectors) to contact you regarding our products and services – which we deem to be of legitimate interest to you and your business. For more information please contact studio@bonhamandbonham.com. We do not store your contact information unless you agree over the phone or via email to us keeping in touch.

What kind of information do we collect from you?

The personal information we collect might include your name, telephone number, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to: – Process orders that you have submitted – To carry out our obligations arising from any contracts entered into by you and us – Dealing with entries into a competition – Seek your views or comments on the services we provide – Notify you of changes to our services – Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, new products, sales, promotions of our goods and services – Process a grant or job application. We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, subcontractors, couriers and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process orders and deliveries). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Bonham and Bonham network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality products. When you enquire about or purchase one or more of these products it may be necessary to involve the relevant third party product provider. We may have to use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy. When you are using our secure online checkout page, your order is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can click ‘unsubscribe’ at the bottom of our marketing emails, or request that we stop contacting you via email to studio@bonhamandbonham.com or in writing to Bonham and Bonham, 27 Marryat Square, Wyfold Road, London SW6 6UA. Alternatively, you can telephone +44 2077 366633. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent via email, in writing or over the phone. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted via email, in writing or over the phone. You can change your marketing preferences at any time by contacting us by email: studio@bonhamandbonham.com in writing to Bonham and Bonham, 27 Marryat Square, Wyfold Road, London SW6 6UA. Alternatively, you can telephone +44 2077 366633.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: studio@bonhamandbonham.com, or write to us at: Bonham and Bonham, 27 Marryat Square, Wyfold Road, London SW6 6UA. Alternatively, you can telephone +44 2077 366633. You have the right to ask for a copy of the information Bonham and Bonham hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, the Bonham and Bonham website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

17 and under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information or attempting to purchase any of our products.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Cookie Policy

Cookies are small text files, which are stored on your computer or mobile device. They are designed to hold a modest amount of data specific to you and our website. This allows us to deliver a page tailored to you, or the page itself can contain some script which is able to carry information from one visit to the website (or related site) to the next. Most websites contain cookies; they do not harm your computer or mobile device. Cookies need to be enabled in order to make the most out of our site, or to purchase anything online.

We do not store sensitive personal information, but by enabling cookies, it will help you to stay signed in to your account, and allows you to continue shopping, after you have added items to your basket. To check whether your browser is configured to allow cookies, visit the Cookie checker. This page will attempt to create a cookie and report on whether or not it succeeded. For information on how to enable or disable cookies, click here. For information on how to delete cookies click here. If you’d like to opt out, please go to www.networkadvertising.org, or to learn more about current legislation on Internet cookies, click here. (Please be advised, we cannot be responsible for the content of external websites).

First party cookies

First party cookies are set by the website, you are visiting and they can only be read by that site.

Third party cookies

Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third-party analytics company who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example YouTube or Twitter, and these sites may set their own cookies. Some websites might use a third-party advertising network to deliver targeted advertising on their website. These may also have the capability to track your browsing across different sites. It is important to note that advertising cookies are not set for visitors to www.bonhamandbonham.com

Session cookies

Session Cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed.

Persistent cookies

This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.

Flash cookies

Many websites use Adobe Flash Player to deliver video and game content to their users. Adobe utilise their own cookies, which are not manageable through your browser settings but are used by the Flash Player for similar purposes, such as storing preferences or tracking users. Below is a list of the cookies on www.Bonhamandbonham.com and details on how we use them.

Analytics

These cookies show us how you found our website and enable the function of Google Analytics which allows us to analyse visitor statistics such as visits, browser usage, shopping times and response to marketing activity. This helps us to improve our website and your shopping experience.

Compatibility cookies

These cookies determine whether your browser supports features on our website.

Session ID cookies

This cookie allows us to respond to actions such as ‘add to basket’ – Necessary for the website to function.

Cookies that recognise users

These cookies help us to identify you and provides security when you’re using our website.

JSE

This cookie is used to remember if Javascript is enabled on your browser, which allows you to view videos and dynamic content on our website.

Made to measure cookies

These cookies are used to store details of your customised order, for example, colour, materials and finishes,

Third party cookies

__utma – issued by Google Analytics for analytics purposes __utmb – issued by Google Analytics for analytics purposes __utmc – issued by Google Analytics for analytics purposes __utmz – issued by Google Analytics for analytics purposes WRUID – issued by ClickTale for analytics purposes

Review of this policy

We keep this Policy under regular review. This Policy was last updated in May 2018.